Privacy Policy

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access and use our online gaming platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with Indian privacy laws and international best practices. By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy. Last updated: January 28, 2026.

Information We Collect

We collect various types of personal information to provide you with a comprehensive and secure gaming experience. The information we gather falls into several categories, each serving specific purposes related to your account management, gameplay, and regulatory compliance. Our data collection practices are designed to balance your privacy rights with our operational requirements and legal obligations under Indian law.

Personal identification information forms the foundation of your account profile. This includes your full name, date of birth, gender, email address, telephone number, and residential address. We also collect government-issued identification documents such as Aadhaar card, PAN card, passport, or driving licence for identity verification purposes. This information is essential for maintaining account security, preventing fraudulent activities, and ensuring compliance with Know Your Customer (KYC) regulations.

  • Account registration details including username, password, and security questions
  • Financial information such as bank account details, payment method preferences, and transaction history
  • Gaming activity data including gameplay patterns, betting history, winnings, and losses
  • Device information including IP address, browser type, operating system, and mobile device identifiers
  • Communication records including customer support interactions, chat logs, and correspondence
  • Location data to verify your geographical position and ensure compliance with regional gaming laws

Purpose of Data Processing

Your personal information is processed for legitimate business purposes that directly relate to providing gaming services, ensuring platform security, and maintaining regulatory compliance. We operate under strict data minimisation principles, ensuring that we only process information that is necessary for the specified purposes and retain it for no longer than required by law or business necessity.

Account management represents our primary data processing purpose. We use your personal information to create, maintain, and secure your gaming account, process your registration, verify your identity, and provide customer support services. This processing is essential for establishing and maintaining our contractual relationship with you as a platform user.

Financial transaction processing requires comprehensive data handling to ensure secure deposits, withdrawals, and payment processing. We use your financial information to verify payment methods, prevent money laundering, detect suspicious transactions, and maintain accurate financial records. This processing is crucial for maintaining the integrity of our financial systems and complying with Indian banking regulations.

  • Game operation and personalisation to enhance your gaming experience through customised recommendations
  • Fraud prevention and security monitoring to protect your account and maintain platform integrity
  • Regulatory compliance including tax reporting, anti-money laundering procedures, and responsible gaming measures
  • Marketing communications to inform you about new games, promotions, and platform updates
  • Analytics and platform improvement to optimise our services and develop new gaming features

Data Sharing and Third-Party Services

We maintain strict controls over data sharing and only disclose your personal information to third parties when necessary for service provision, legal compliance, or with your explicit consent. Our data sharing practices are governed by comprehensive agreements that ensure recipient parties maintain equivalent data protection standards and use your information solely for authorised purposes.

Service providers and business partners may receive limited access to your personal information when necessary for platform operations. This includes payment processors for financial transactions, identity verification services for KYC compliance, gaming software providers for game operation, and customer support platforms for service delivery. All third-party service providers are contractually bound to maintain confidentiality and implement appropriate security measures.

Regulatory authorities may require access to your personal information under specific legal circumstances. We comply with valid legal requests from Indian regulatory bodies, law enforcement agencies, and tax authorities when required by applicable law. Such disclosures are made only to the extent necessary to fulfill our legal obligations and are documented in accordance with privacy regulations.

  • Corporate transactions involving business restructuring, mergers, or acquisitions may require data transfer
  • Professional advisors including legal counsel, auditors, and consultants under confidentiality obligations
  • Security services for fraud detection, risk assessment, and platform protection measures
  • Marketing partners for promotional activities, subject to your consent and opt-out preferences

Data Security and Protection Measures

We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security framework combines technical, administrative, and physical safeguards designed to maintain data integrity and confidentiality throughout the entire data lifecycle. Regular security assessments and updates ensure our protection measures remain effective against evolving threats.

Technical security measures include advanced encryption protocols for data transmission and storage, secure server infrastructure hosted in certified data centres, multi-factor authentication systems for account access, and automated monitoring systems for suspicious activities. We employ industry-standard SSL/TLS encryption for all data communications and maintain encrypted databases with restricted access controls.

Administrative safeguards encompass comprehensive employee training on data protection principles, strict access controls based on job responsibilities, regular security awareness programs, and incident response procedures. Our staff members are bound by confidentiality agreements and undergo background checks before gaining access to personal information systems.

  • Regular security audits and penetration testing to identify and address vulnerabilities
  • Backup and disaster recovery systems to ensure data availability and business continuity
  • Secure development practices including code reviews and security testing for platform updates
  • Third-party security assessments and compliance certifications to validate our protection measures

Your Privacy Rights and Controls

You possess comprehensive rights regarding your personal information, allowing you to maintain control over how your data is collected, processed, and used. We provide accessible mechanisms for exercising these rights and respond to valid requests within reasonable timeframes as required by Indian privacy laws and our commitment to transparent data handling practices.

Access rights enable you to obtain confirmation about whether we process your personal information and receive copies of the data we maintain about you. You can request detailed information about processing purposes, data categories, recipient details, and retention periods through your account settings or by contacting our privacy team directly.

Correction and updating rights allow you to ensure the accuracy and completeness of your personal information. You can modify most account information through your user profile settings, including contact details, preferences, and communication settings. For more substantial changes or corrections, you may need to provide supporting documentation for verification purposes.

  • Data portability rights to receive your personal information in a structured, commonly used format
  • Deletion requests for removing your personal information, subject to legal and regulatory retention requirements
  • Processing restriction rights to limit how we use your information under specific circumstances
  • Marketing opt-out controls to manage promotional communications and advertising preferences
  • Withdrawal of consent for processing activities that depend on your explicit agreement

Data Retention and Deletion

Our data retention practices balance operational requirements, legal obligations, and your privacy interests through clearly defined retention periods and systematic deletion procedures. We maintain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with applicable laws, resolve disputes, and enforce our terms of service.

Active account data is retained throughout your relationship with our platform and for a reasonable period thereafter to accommodate potential account reactivation, address customer service issues, and maintain transaction records. Account closure triggers a systematic review process that determines which information must be retained for legal compliance and which can be safely deleted according to our retention schedule.

Financial and transaction records are subject to extended retention periods as required by Indian financial regulations, tax laws, and anti-money laundering requirements. These records may be retained for up to seven years after account closure or the completion of the relevant transaction, ensuring compliance with regulatory audit requirements and dispute resolution needs.

  • Gaming activity logs retained for statistical analysis and responsible gaming monitoring purposes
  • Communication records preserved for customer service quality assurance and dispute resolution
  • Identity verification documents maintained for compliance with ongoing KYC obligations
  • Marketing preference data retained until you withdraw consent or request deletion

Contact Information and Privacy Inquiries

We maintain dedicated channels for addressing privacy-related questions, concerns, and requests, ensuring that you can effectively exercise your data protection rights and receive timely responses to privacy inquiries. Our privacy team is trained to handle various data protection matters and works diligently to resolve issues while maintaining the confidentiality and security of your personal information.

For general privacy questions, data subject requests, or concerns about how we handle your personal information, you can reach our privacy team through multiple channels. We encourage you to use our secure online contact form for sensitive privacy matters, as this ensures encrypted transmission of your inquiry and enables us to verify your identity before discussing account-specific information.

We acknowledge receipt of privacy inquiries within 48 hours and strive to provide substantive responses within 30 days of receiving complete information necessary to address your request. Complex matters may require additional time, and we will keep you informed of our progress and any delays that may occur during the resolution process.